Your Questions, Our Answers
Do you offer international shipping?
Delivery is currently only available in mainland France. A gradual expansion to international delivery is planned, depending on the specific logistics requirements of each supplier.
What are the delivery times?
Delivery times vary depending on the supplier and the nature of the product. In-stock items are generally delivered within 5 to 15 business days. Some made-to-order models may require up to 4 weeks. The estimated delivery time is always indicated on the corresponding product sheet.
How do I track my order?
As soon as your order is shipped, a tracking link will be sent to you by email. If you have any questions regarding the delivery of your package, our customer service team is available to assist you.
What payment methods are accepted?
Verdiance accepts credit card payments (Visa, Mastercard, American Express), as well as PayPal. All transactions are completely secure.
What should I do if there is a problem with my order?
If your product is damaged or has any issues upon receipt, please contact us within 48 hours. Each request is handled individually in collaboration with the relevant supplier to ensure we offer you a suitable solution.
Is my payment secure?
Yes. All transactions are protected by SSL encryption and processed through certified payment platforms. No banking data is stored on our site.